Record Retrieval. Get the Records. Build the Case.
Request medical records and itemized bills from every provider, track each request, and send what arrives straight into your Medical Chronology and Demand Letter. No re-uploading. No second vendor. No chasing faxes.
Every Request, Accounted For
Records come straight from the provider with your client's signed release. You decide what's collected, and every step is logged.
Authorized
Your client's signed HIPAA release and cover letter go out with every provider request.
Precise
Request complete medical records, itemized bills, or both, for exactly the dates you need.
Protected
Behavioral-health and substance-use records are never requested unless you explicitly opt in.
Tracked
Every fax, follow-up email and phone call is logged on the request, and provider fees are shown before they're paid.
Verified
Delivered files are checked against your plaintiff's details before they reach your chronology.
One Case, From Records Request to Demand
The records you request become the chronology you review and the demand you send.
See What's Missing First
Every visit with a record but no bill, or a bill but no record, is flagged with page citations, before an adjuster finds it.
People in the Loop
Novo's retrieval team sends, follows up, and resolves rejected releases, so your paralegals don't have to.
How It Works
Retrieval is the slowest part of pre-litigation. Novo puts it at the front of the workflow you already use.
